I've heard similar stories which is why I avoid the Auburn BMV at all costs. When I have to go to the license bureau, I prefer to go to the one in Angola. They are polite, courteous, and I have never had to wait. Transactions are concluded quickly. For the last two years, I have chosen to renew online. One doesn't have to bother going to a license bureau and you save $5 besides. Doesn't sound like a lot but when you consider the hassles involved, the time and gas it takes to get there, it is worth it for me. From the time I renewed over their secure website, I had my tags in less than five days.